New Road Hotel Clean Commitment

Track & Trace

New Road Hotel is taking all steps to ensure the safety of guests and staff during the current COVID-19 crisis.

Safety measures in our public areas:

  • Reduced contact at check-in with sanitised key cards and paperless checkout
  • Social distancing measures in place and clear signage from the moment you enter the hotel
  • Hand sanitiser stations available on arrival, in all public areas, outside our lifts and present on every floor
  • Comprehensive signage reminding guests about hand washing and the importance of maintaining social distancing
  • Guests are actively encouraged to wear masks when arriving at the hotel
  • Masks & gloves available on request
  • Vigorous cleaning and disinfecting procedures of all frequently touched areas in place
  • 'Last cleaned' charts visible
  • Anti-viral treatment of all frequently touched areas
  • Contactless and card payments only, cash might be possible in certain cases

Hygiene and safety measures in our rooms:

  • Sunday night automatically booked free of charge for business guests staying Monday-Friday
  • Guests advised to open the window before check-out
  • Deep cleaning of rooms and additional anti-viral treatment of frequently touched areas
  • Rooms kept empty for a prolonged period in-between guest
  • Increased filter cleaning of AC units
  • Rooms occupied only accessed by Housekeeping on guest request
  • All collateral removed; pens and notepads available on request
  • No telephones in the bedrooms, use your own mobile and contact reception via WhatsApp

Restaurant & Bar:

  • Social Distancing in place in all our Food & Beverage Areas
  • Pre-booking required due to limited capacity
  • We take your details for track & trace on arrival at the restaurant
  • Hand Sanitizer available for all guests
  • Increased cleaning and disinfecting in between guests and after service
  • Grab and go breakfast available for guests to enjoy in the comfort of their own room
  • Communal areas regularly treated with anti-viral disinfectant
  • Contactless, NFC payments and card payments only, no cash
  • All staff have been fully trained on the new COVID-safe regulations
  • Private dining room available (subject to availability)
  • Table service only in the bar area

Meeting Room:

  • Deep cleaning of all frequently touched areas in between meetings and use of anti-viral disinfectant
  • Meeting room pre-set with personalised requirements
  • Meeting room capacity in line with social distancing measures
  • WhatsApp Concierge for requests during your meeting
  • Large interactive Samsung smartboards included in your meeting room for video conferencing
  • Secure online payment and invoicing


Safe to Trade

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